Experiences of Pregnant Women Seeking Outpatient Services

Abstract

Background: Use of health services depends on availability, accessibility, affordability as well as on social, personal characteristics and health beliefs of users, specially rural women. A very important factor is quality of services perceived by users, their satisfaction and dissatisfaction. Objectives: Objectives of study were to know satisfaction, dissatisfaction of women seeking antenatal services with, plans to try change for best of satisfaction in given circumstances and share information. Material Methods: One thousand pregnant women were interviewed randomly with predesigned questionnaire in local language by the social worker assigned the job, 5 - 6 per day one after other woman depending upon women’s willingness and respecting their time. Results: Interns had measured blood pressure of 970 (97%), 3% pregnant women’s blood pressure was not recorded at referral health facility. Overall 910 (91%) women said complete checkup was done in the same visit, but 90 (9%) did not get check up completed. When they were asked about satisfaction, 850 (85%) said, yes, but 150(15%) were not satisfied. The reasons given were, procedure was time consuming and they were not told about results of check up satisfactorily. Conclusion: It is essential to ensure that prenatal care is provided to the best of satisfaction of women